Thank you for choosing www.lightweighthangers.com. We are committed to providing our customers with quality products and services. If you are not satisfied with your purchase, we have set the following refund terms to ensure that your shopping experience is pleasant and worry-free.
- Refund Application Conditions
Application Time: You can apply for a refund within 14 days after receiving the product.
Product Condition: The product to be refunded must be unused and in its original packaging. Product tags, accessories and gifts must be returned together. - Refund Application Process
Please submit a refund application through the “Contact Us” page on our website and provide your order number, reason for refund and relevant photos.
Our customer service team will respond to your application within 24 hours and provide you with further refund instructions. - Return Shipping
The return shipping cost is borne by the customer unless the product is damaged during transportation or does not match the product you ordered.
We recommend that you choose a trackable shipping method to ensure that you can confirm the return status of the product. - Refund Processing
Once we receive your returned product and confirm that it is eligible for a refund, we will process your refund request as soon as possible. Refunds are usually processed within 2 business days and refunded to the payment method you used at the time of purchase.
Refund amounts may vary depending on the processing time of the payment platform and bank. - Special Circumstances
Please note that certain types of products (such as used products) may not be eligible for a refund due to personal hygiene reasons. Please refer to our “Return and Exchange Policy” for details.
We hope you enjoy our products and are willing to provide you with full support. If you have any questions or concerns, please feel free to contact our customer service team. Thank you for your trust and support!